Refund and Returns Policy

At Zipperrz, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

Return Eligibility

You may request a return if:

• The item is damaged, defective, or incorrect upon delivery.
• The return request is submitted within 7 days of receiving the order.
• The product is unused and in its original condition with all tags and packaging intact.

Non-Returnable Items

The following items cannot be returned:

• Used or damaged products caused by the customer.
• Products returned without original packaging.
• Clearance, sale, or promotional items (unless defective).

Return Process

To initiate a return:

1. Contact our customer support team.
2. Provide your order number and clear photos of the product (if damaged or defective).
3. Our team will review your request and provide further instructions.

Refund Policy

Once your returned item is received and inspected:

• Approved refunds will be processed within 5–10 business days.
• Refunds will be issued through the original payment method where applicable.
• Shipping charges are non-refundable unless the return is due to our error.

Exchange Policy

We offer exchanges for:

• Wrong items received.
• Defective or damaged products.
• Size or color issues (subject to stock availability).

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with supporting photos so we can resolve the issue promptly.

Order Cancellation

Orders may be canceled before shipment. Once an order has been shipped, it cannot be canceled and must follow the return process.

Contact Us

For any return, refund, or exchange inquiries, please contact: