FAQ

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Refund

Q1:What is your refund policy for purchases?

At LootMarPK, we strive to ensure your satisfaction. If you are not completely satisfied with your purchase, you may request a refund within 30 days of receiving your order. To be eligible for a refund, items must be unused and in their original packaging. Please contact our customer support team for assistance with your refund request.

Q2:How long does it take to process a refund?

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days. Please note that it may take additional time for the funds to appear in your account, depending on your bank or payment provider.

Q3:Are there any items that are non-refundable?

Yes, certain items are non-refundable, including personalized or custom-made products, gift cards, and items marked as final sale. If you have any questions about a specific product’s eligibility for a refund, please reach out to our customer support team for clarification.

Delivery

Q1:What are the delivery options available?

At LootMarPK, we offer a range of delivery options to suit your needs. Standard delivery usually takes 3-5 business days, while expedited shipping is available for faster delivery within 1-3 business days. During checkout, you can choose the option that works best for you.

Q2:How can I track my order?

Once your order has been dispatched, you will receive a confirmation email with a tracking number and a link to track your shipment. You can also log into your account on our website to view the status of your order at any time.

Q3: What should I do if my order doesn’t arrive on time?

If your order hasn’t arrived by the expected delivery date, please contact our customer support team. We will investigate the issue and keep you updated on the status of your shipment. Rest assured, we’re here to help resolve any delivery concerns you may have.

Shipping & Returns

Q1:What countries do you ship to?

LootMarPK currently ships to a variety of countries, including Pakistan and select international locations. During checkout, you can enter your shipping address to see if we deliver to your area. If you have any questions about shipping to a specific country, feel free to reach out to our customer support team.

Q2:How much does shipping cost?

Shipping costs vary based on the delivery option you choose and your location. We offer free standard shipping on orders over a certain amount, which is specified during checkout. For orders below that amount, shipping fees will be calculated and displayed before you complete your purchase.

Q3:Can I change my shipping address after placing an order?

If you need to change your shipping address, please contact our customer support team as soon as possible. We can accommodate address changes if your order hasn’t already been processed for shipping. Once an order is in transit, we may not be able to make any changes.

Payment

Q1:What payment methods do you accept?

LootMarPK accepts a variety of payment methods for your convenience, including major credit and debit cards (Visa, MasterCard, American Express), bank transfers, and popular digital wallets. During checkout, you can choose your preferred payment option.

Q2:Is my payment information secure?

Yes, we take your security seriously. All transactions on LootMarPK are processed through secure payment gateways that utilize encryption technology to protect your payment information. We do not store your payment details, ensuring your information remains private and secure.

Q3:What should I do if my payment is declined?

If your payment is declined, please check that all entered information is correct, including card details and billing address. If the issue persists, contact your bank or payment provider for assistance. If you continue to have trouble, feel free to reach out to our customer support team for help.